Consolidation of Reference with Circulation?

Lund, J. R. (2012). Service desk shuffle. Bottom Line: Managing Library Finances, The, 25(1), 23-25. Emerald Group Publishing Limited. doi:10.1108/08880451211229199

This brief article describes a public library where this was done — after careful and lengthy consideration of patron needs and staff interactions.  I especially like the attitude of “how can we say ‘yes’ to this patron”–

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